Chocolate 25The cashier is very friendly and cheerful, which made the experience pleasant. I would definitely come back again! The peanut kaya toast is my favourite. highly recommended
ANa AzeyanaWas served by Staff Nur Aisah. Staff was friendly and cheerful. Staff was attentive to my order and get my order correctly. I love your kaya butter toast! Good service indeed! 👍
alexendra dangDear Sir/Madam, I would like to provide feedback regarding an unpleasant experience at one of your Heavenly Wang outlets today. While placing my order, the cashier attended to me in a rude and dismissive manner. After completing my order, I was waiting to make payment via PayWave, but the payment option had not been activated on the system. I politely informed the cashier that the PayWave option was not enabled, so I was unable to tap my Visa card. However, instead of addressing the issue, the cashier responded in a disrespectful tone, saying, “Uncle, you forgot how to tap your Visa card, is it?” I clarified again that the system had not been set up for PayWave, but she continued to insist that I was at fault. I found this interaction unnecessary and unprofessional, especially as I was simply trying to complete my payment. I hope the company can look into this matter and remind staff to communicate with customers respectfully and handle situations more appropriately. Thank you for your attention to this matter.Dear Sir/Madam, I would like to provide feedback regarding an unpleasant experience at one of your Heavenly Wang outlets today. While placing my order, the cashier attended to me in a rude and dismissive manner. After completing my order, I was waiting to make payment via PayWave, but the payment option had not been activated on the system. I politely informed the cashier that the PayWave option was not enabled, so I was unable to tap my Visa card. However, instead of addressing the issue, the cashier responded in a disrespectful tone, saying, “Uncle, you forgot how to tap your Visa card, is it?” I clarified again that the system had not been set up for PayWave, but she continued to insist that I was at fault. I found this interaction unnecessary and unprofessional, especially as I was simply trying to complete my payment. I hope the company can look into this matter and remind staff to communicate with customers respectfully and handle situations more appropriately. And this not the first time. Thank you for your attention to this matter. Yours sincerely, Alex
