Sin yine TanThe irresistible smell of fresh-baked cookies draws you in every time! Famous Amos never disappoints—the cookies are always delightfully crisp, packed with rich chocolate chips, and smell incredibly fragrant. A classic treat that hits the spot whenever you're craving something sweet.
DarishiniI went to the woodlands outlet today and wanted to buy 2 packets of 100g cookies. The reason I did that was because I didnt want to buy 200g one shot and have the cookies get soft over time while eating. So I asked for original chocolate chip for 100g X 2 packets. The staff asked if i wanted to get the offer for 160g x 2 and I politely rejected as I did not want to get too much and eat too much. I did not notice the tuesday special 200g free 100g promo. Once I made payment I noticed the promo and approached to ask why I couldnt get the 100g free. The staff seemed to give illogical answer, asking what payment method and when I said paywave, she said cant void the transaction so I cannot get the promo free 100g. I am like what? I bought 200g? Just in 2 different packets. Same flavour. Why can’t I be given the free 100g? It doesnt make any sense. Dont put up such offers if not happy to give, and ask your staffs to inform customers on the different promos as we dont always notice the promos. When I asked for 200g cookies, could have informed me and I would have known. Haiss. Terrible outlet and just frustrating.
aprili wish i can put 0 stars but unfortunately i cant. terrible customer service in this outlet. the staff, especially the red-haired girl and the indian (for lack of a better description) girl, were especially rude and aggressive when serving customers. they don't wear their uniforms nor put on gloves when handling the cookies, very unhygienic. it is concerning to see so many terrible reviews about the staff in this outlet yet nothing seems to have been done. never coming to this outlet again.
