WL SHad a disappointing experience at the Mr Bean outlet at Admiralty. I was deciding between the “O BE GOOD” ($7.90) and the Sesame Latte ($5.30), and I asked the staff what the difference was. I was told it’s just the doll/keychain. I said I wanted the Sesame Latte, but she keyed in the $7.90 item instead. When I noticed the price was wrong and told her nicely, she rolled her eyes, gave me attitude, and pressed the POS screen very hard. This kind of customer service is not acceptable. Add on: On top of that, there was a fly on the topping area, which is a serious hygiene concern.
Rennie LeeDesserts weren’t impressive. The base wasn’t as flavorful as hoped and the ingredients were just normal. At $4-$5+, would expect more flavor. Not for me! Update: Visited again in Aug 2024, and the service was terrible. My rating of this place just dropped even further. Came to use a voucher I had but was asked to come back another day as they did not know how to key in the voucher, which was still valid. No “please give us some time to check”, just a “you come back and use another day can”in an impolite/impatient tone. Ridiculous. Terrible service, would not return as a paying customer. Please train your staff better. If they do not know how to use voucher, at least take the initiative to try or call for help elsewhere.
Lin EvaVisited on Saturday around 8.30pm. I would like to order their signature dessert ‘matcha made in heaven’ but taro, sweet potato were sold out. Felt a bit disappointed.
