WL SHad a disappointing experience at the Mr Bean outlet at Admiralty. I was deciding between the “O BE GOOD” ($7.90) and the Sesame Latte ($5.30), and I asked the staff what the difference was. I was told it’s just the doll/keychain. I said I wanted the Sesame Latte, but she keyed in the $7.90 item instead. When I noticed the price was wrong and told her nicely, she rolled her eyes, gave me attitude, and pressed the POS screen very hard. This kind of customer service is not acceptable. Add on: On top of that, there was a fly on the topping area, which is a serious hygiene concern.
Rennie LeeDesserts weren’t impressive. The base wasn’t as flavorful as hoped and the ingredients were just normal. At $4-$5+, would expect more flavor. Not for me! Update: Visited again in Aug 2024, and the service was terrible. My rating of this place just dropped even further. Came to use a voucher I had but was asked to come back another day as they did not know how to key in the voucher, which was still valid. No “please give us some time to check”, just a “you come back and use another day can”in an impolite/impatient tone. Ridiculous. Terrible service, would not return as a paying customer. Please train your staff better. If they do not know how to use voucher, at least take the initiative to try or call for help elsewhere.
APoor staff attitude and unprofessional service by this Old Auntie Staff. I placed an order for two waffles and was initially served by this young lady, who was polite throughout. I was waiting to make my payment but she unfortunately didn't know how to key in the voucher code that I was using (Valid at point of writing). She approached her senior colleague for help, an Old Auntie. But the Old Auntie simply told me that she doesn't know and turned me away. She asked me to come back another day, in an unapologetic tone, instead of being proactive and checking with her manager. This obviously left a bad taste in my mouth but I suggested to her to call her manager, but she refused and repeated to me to come back another time. I am not sure how that is my problem, but I had never been chased away before my a business. This is truly disappointing and not the kind of service I expect. Complete waste of my time at the stall and I highly recommend Do Qoo to train your staff better. (Ps the young lady was polite and tried to assist, but she was blocked by the Old Auntie who was really rude! I suggest the Old Auntie to keep her unhappiness at home and not pour it at her customers.)
