Lee Wai LoonTheir desserts are good but the pricing for certain toppings are not stated clearly. For example I tried to build my own cup and wanted to get the new passion fruit boba and the staff said to add 20cents which I'm fine with and then she proceeded to still add something that I didn't ask for and said that bobo cost $1.50 instead. I also asked for the student 10% discount but she said my SUTD student card isn't valid as it doubles as my bank debit card. She said only "matriculation card" or ez link card can but my card was my matriculation card that doubles as my bank card. It really added to the frustration of buying.
CWanted to get it for quite some time but most of the time they’re closed due to lack of ingredients. Finally got to try it at the Hougang 1 outlet, we got the black sesame soup with rice balls ($3.80). Waiting time was rather long considering how there’s no other customers. Soup was rather thin in flavour, yet thick in texture.
Kline Chiaam extremely dissatisfied with the quality and service I received. I expected a freshly cooked meal, but instead witnessed staff reheating red bean soup directly from the refrigerator. The staff member then overfilled the container until it overflowed and failed to clean the exterior. Most concerningly, the soup was spoiled and sour to the taste. It is unacceptable for a food establishment to sell reheated, day-old stock that is unfit for consumption Selling spoiled, reheated food is a major health risk. Very dishonest and unprofessional
