Alfreda GohHaving already “accumulated goodwill,” so to speak, by assisting an elderly customer in a moment of difficulty, the subsequent retail interaction presents a striking contrast in service quality. The handling of a delicate puff—first compressed before packaging, then subjected to further pressure and unnecessary movement at the cashier—reflects a lack of basic care and attentiveness. From a critical perspective, this sequence of actions suggests either insufficient training or disregard for product integrity. Even absent retail experience, one might reasonably expect that fragile items should be handled with minimal force. The result is a diminished customer experience, where avoidable mishandling undermines both the product and the overall perception of service standards.
Isabella TeongFood is always good 😊👍 Had to double check my order against their website this time though, cos cheese and mayo lathered over croissant rather than the chicken was a bit unbelievable 😅 Maybe that's just me. Service pretty good before. Staff would purposely come to my side of the display so they can see when I point out what I want, and they take straight from the display so I definitely know there is no confusion of order. This time, the staff wanted me to rattle off the names of the croissant I want (which, pretty difficult, since it is 'Chili Crab Stick Mayo's and 'Spicy Korean Chicken Egg Mayo with Cheese's) 😅 And they take from the rack rather than display. All this can understandably cause some confusion (idk if they wrong, or I say wrong also), so better if they can return to the service standard before.
heidi castillo (sporkandbeanz)Double vanilla cream puff, Mango custard croroll, Apple crumble croroll, and peach custard croroll. I liked the apple crumble and the vanilla cream puff the best. Apple topping was on the tart side but I still enjoyed it. They have a buy 3 free one night time offer, which was a good deal. Went at night and all the staff were quite friendly during my visit. IG @sporkandbeanz 🚇 Boon Lay 🧾 $2.80 - $3.20
