KyleOtak burnt until completely hard and inedible. Cannot bite at all, unless want to break my teeth and swallow spoiled mixture like rocks with rubber, it is no longer food-safe at all! I don't blame your service staff, only your otak supplier. Service staff was so nice, I'm sure he also didn't know the otak was so burnt and so terrible. Only can see the issue at home after I unwrapped the banana leaves. Total waste of money.
MIt’s a takeaway kiosk mainly. I ordered the Royale which is ＄8.90 with some cucumber, 1 fried chicken wing, 1 fish cake, 1 potato cake, a bit of fried anchovies & peanut with some sambal chili sauce. Maybe it was dinner time when I bought it, so the food was more freshly prepared and still hot. Taste wise, it’s ok, it’s not like wow this fried chicken so good… it’s ok, the fish cake is processed food, not much to comment, potato cake is nice to me but oily. The rice on its own is pretty tasteless, no coconut taste or fragrance. I was told the wait for collection is about 10 min but I returned after 15-20min and not yet ready. Maybe dinner time too busy? But the staff wasn’t like so busy preparing orders. Oh well, anyway prepare the wait. I don’t know if it’s value for money but I guess if you craving nasi lemak and you’re in west mall, you can try it.
Margaret TayThis is by far the worst Crave outlet I have visited. The service was absolutely terrible. I stood in the queue for a good 15 minutes just to place an order, yet the employees completely ignored the customers waiting. There was no acknowledgement, no eye contact and no communication whatsoever. It was as though the queue of customers simply did not exist. Even if the outlet was busy, the staff should at least acknowledge waiting customers or let them know they would be attended to shortly. Instead, we were left standing there with absolutely no response. Very disappointing and frustrating experience. Basic customer service should not be this difficult. I sincerely hope the management looks into the service standards at this outlet because this is easily the worst Crave outlet I have ever visited.
