maisarahnabilahVisited at around 8.20pm on Friday. While I was queuing for chicken rice, the cashier loudly announced that there was “no more rice.” Hearing that, I left the queue and bought food at another stall nearby. A few minutes later, I noticed customers who had remained in the queue were still being served chicken rice. When I returned, they had genuinely run out of rice. My issue is not that the rice eventually ran out. It is the inaccurate communication. If there were still portions available, why announce “no more rice” so early? I would have stayed in the queue instead of leaving. What disappointed me most was the staff’s attitude when I asked about it. Instead of explaining, the cashier and another staff member repeatedly said, “No more rice, no more rice,” in a dismissive manner, as though I didn’t understand. I was simply asking about the earlier announcement. Clear communication and basic courtesy would have prevented this entire situation.
MelinaI actually visited the branch at Changi Terminal 3, but since it's not listed on Google Maps, I'm leaving my review here. The restaurant is the same brand, so I hope this feedback reaches the management. Unfortunately, I had a very bad experience due to the extremely rude and unprofessional service. While I was trying to place my order, the staff was speaking angrily with a language i dont understand (not English) and laughing with another staff member while looking directly at me. It felt like they were mocking and making fun of me, right in front of me, during the time I was just trying to order politely. Their expressions and behavior were clearly disrespectful and mocking, not just casual joking. I don’t speak English very fluently, but that doesn't mean I deserve to be treated this way. Instead of being helpful, the staff was ignorant, impolite, and completely unprofessional. I felt very uncomfortable, embarrassed, and disrespected. I’m not sure of their nationality, maybe Vietnamese or Thai, but that’s not the point. This is not about where they’re from, it’s about how they behave. Every customer, no matter their language or background, deserves to be treated with basic respect. I really hope the management takes this seriously and improves the service at the Changi Terminal 3 branch. This kind of experience is very disappointing, especially in an international airport.
Bobtail JintoCame at 7pm, Saturday 7 February 2026 (Pasir Ris Mall), to purchase 4 roasted chicken rice takeaway. Requested to add eggs and was told only got 3 eggs left (this was evident from the display glass panel). Paid for the 3 eggs (the worker keyed 3 eggs and 4 roasted chicken rice). Unfortunately the eggs were not packed together with the rice. Paid for them though! !It’s hard to see how the worker could forget, since he personally keyed it into the register and sealed the packet!
