Lai Meng WangThis review relates to the Division of Gastroenterology & Hepatology. My first consultation with the female doctor was positive. She took the time to understand my concerns and ordered the necessary tests. She showed empathy and respect throughout the consultation. I returned for results review a few weeks later. This was done by a different male doctor. He was the direct opposite of the female doctor. He was dismissive, disrespectful and unempathetic. Rushed assembly-line medicine at its worst. The public healthcare shortage completely insulates these specialists from any accountability regarding their attitude or conflicting medical advice.The system treats patients like numbers because they know we have no alternative. NUHS sent me their patient experience survey forms after each visit. I submitted my feedback for both visits. I intentionally kept the feedback for the 2nd visit brief. I am submitting this feedback with the sincere hope that the institution takes this as an opportunity to review its patient handling protocols, though I remain deeply cynical that any meaningful change will occur given how completely insulated clinical specialists are behind institutional metrics. I am registering this record not for my own benefit—as I will not be choosing NUHS for any future needs, but solely as a matter of public accountability for the sake of future patients who deserve to be treated as human beings rather than assembly-line numbers. My advice to future patients is to go for NUHS only if you can tolerate long appointment wait times and do not mind enduring arrogance and disrespect, depending on which doctor happens to be assigned to you on that day. In any case, all public hospitals are pressed for time. However, an institution should choose to be one that does not excuse its own poor attitude and unprofessional behaviour on a simple lack of time.
LGIf possible not going to rate this zero my mother we t dialysis but couldnt do due to no pulse ambulance was called and send to nuh observation ward friday 10/4 /26 at 3 pm was moved to ward at 12 am and schedule for surgery in the morning and my mother has to fast when been ask nurse said cancel and my mom start eat at 12pm after that asked to fast again at surgery will be at night then i asked nurse said night because got 2 urgent cases so its ok then i received message frm my helper that they cancel again and start eat at 10pm what a long day due to long que surgery then asked to fast at 5am i dont know why they dragging what is happening now my mother havent do surgery vein she cannot dialysis! Why is the delay my mother had a gastric, where is the doctor i nvr seen just the nurses when ask then inform us we were waiting n waiting hope gv proper info not wait people ask then start to notice it
Joy Presbitero (Bajoi)Very efficient. It was my first time to ever have my medical check-up. From the scheduling, to the arrival, to the taking of weight/height, to the taking of BP, to the consultation with the doctor, to the medical procedure, to the blood testing, then payment and taking of medicines at the pharmacy. It was very systematic. And with the NUHS app, I was able to see my blood test results right away. I am a foreigner working here in Singapore for the last 12 years. I must say that the healthcare is very impressive. Thank you to Dr Peal and her staff for taking care of me.
