MC ChanThe food was not bad, but the service was really disappointing. I placed my order at 7:05 pm and waited outside for about 30 minutes without receiving any notification from my queue buzzer. When I went inside to check with the staff, the staff told me it was not my turn yet. I noticed a package on the counter but assumed it was not mine, so I went back outside and continued waiting. At around 7:45 pm, I went inside to check again. The same staff asked for my order details, and after I showed him my receipt, he pointed to the package on the counter and told me it was mine. This meant my order had actually been ready at around 7:30 pm, or possibly even earlier. To make matters worse, the queue buzzer did not work when the staff member tried to use it. He then said that the battery might have run out. This raises the question of why the buzzer was not checked beforehand and why the staff did not properly verify my order when I first enquired. Another disappointing issue was the takeaway portion size. The portions of mushroom soup and coleslaw were significantly smaller than those served when dining in—approximately two to three times smaller based on my experience. This was quite disappointing, as I would expect a reasonable and consistent portion size regardless of whether the food is consumed in the restaurant or taken away. Overall, while the food itself was acceptable, the poor service, failure to notify me when my order was ready, malfunctioning queue buzzer, and noticeably smaller takeaway portions made this a disappointing experience. I hope the management will look into these issues and improve both their order-handling procedures and portion consistency to provide customers with a better experience.
Eric TayMr Hafiz & Mr Dennis Lee have rendered to me Excellent Customer Service , each time i come to dine . Their team of chefs always prepare value for money meals , offering a vast & varied menu !
Coach SamWe had a wonderful experience at this outlet located within CoffeeHood and Tea Hall. We had 5 different dishes and all were cooked to perfection. The guys running the stall are also hardworking chaps, who while running a busy stall, are polite and smiley. Definitely recommended! One of the dishes we had was B1 Double Smashed CheeseBurger. It tasted like a way better version of the Big Mac! We will definitely return for another round!
