Nor ImanI placed a $103 order from Burger King through Grab, but unfortunately one of the items was missing when my order arrived. This was very disappointing, especially since it was a large order and I paid the full amount expecting everything to be included. What made the situation worse was that I ordered this meal to break my fast. After waiting for the delivery and preparing to eat, I realized that one of the items was missing. This was frustrating and ruined part of the experience because the order was meant to be shared and enjoyed during the time of breaking fast. I reported the issue through Grab, but I was unable to get a full refund for the missing item. As a customer, it feels unfair to pay for something that I never received. For an order worth $103, the restaurant should ensure that all items are properly checked and packed before handing them to the delivery rider. I hope Burger King takes this feedback seriously and improves their order checking process. Customers should be able to trust that when they place and pay for an order, everything will be delivered correctly.
NauhcNoobBukit Panjang Plaza outlet Didnt get his name but the staff packing the food was extremely helpful 👍🏻 19 Feb, 6:36pm
Teh C Gao Siew DaiVisited on 8 July 2023, Saturday late afternoon. Ordered via the self-service ordering kiosk. While waiting, saw that the onion rings and drink were prepared first, whilst the Ultimate Kakiage Salmon was ready much later. As such, the onion rings were already cold when served. Noted staff were busy preparing online orders, and the outlet was not crowded at all.
