A DWe spent nearly a week in this hotel. The staff at the hotel are polite and helpful. The rooms felt really small, but they are functional for those who are going to be outdoors for most of the day. The bathroom, especially, is small. The shower area is a bit of a squeeze even for a slim person. If you are a family of 4, I suggest booking 2 adjacent rooms. The pool is nice and clean, not very deep. Around 4 feet, I think. There is a drinking water station where you can fill your bottles. And 3 front-loading washing machines and driers, with a detergent vending machine. It works on a 24x7 pay-per-use basis. Inquire at the check-in counters for details. we found it very useful and saved us the hassle of travelling with dirty laundry. We had a slight pest issue in one room, which was not dealt with in a timely manner. That was the only thing that disappointed me. It's probably because they are so popular and so busy all the time. The manager, during checkout, was courteous and sounded like he would see to it that the problem in the room would be taken care of. He immediately shared my photos with the housekeeping team. I would recommend this hotel for its services, Good, staff and proximity to stores and transport services. Really good for lone business travellers and small families. Folks will appreciate the morning breakfast buffet, it's proximity to an MRT station and nearby bus stops. There is a singtel shop on the ground flr, if you need a SIM. And lots of eating joints around the corner, including a McD. Food type is mostly local flavours, from vietnames, Korean to Japanese, and a biryani shop. Juice counters, ice creams, bakery items, breakfast (kaya toast), etc. The b/f photo is taken from a place right opposite the hotel bldg, which sits atop the metro stn and restaurants. That's how close everything is! Further down the road is Fairprice, a supermarket for everyday items. Down the Lavender metro escalator, you will also find a pharmacy for any emergency supplies. It is also kinda close to Mustafa Centre, Little India. But it's a long 15-20 min walk.
Foundation FileExtremely Disappointing Experience with the Hotel’s Check-in Policy and Staffs* I had an extremely frustrating and disappointing experience with the hotel’s check-in process with Nadia and her managers. I had fully paid for the room in advance for my parents-in-law, who were travelling from Johor to SG early in the morning. Before heading to the hotel, I had even called the hotel to confirm whether I could check in on their behalf in advance. However, nobody informed me during that call that, as a Singapore resident, I would be required to present both my physical NRIC and passport. I have my Singpass (the legal identification in SG), but rejected by them! When I arrived, the staff insisted that I must produce both documents and refused to accept Singpass as a valid form of identification. I asked whether my husband could check in instead, but this was also rejected. I even asked to return home at far West Side (1hr of travelling) to retrieve my documents and I asked if my elderly parents-in-law could enter the room first to rest while I went to get them. The staff refused to accommodate this request as well. Instead, I was told that I would have to pay an additional S$210 upfront before my parents-in-law could access the room, with the amount to be refunded only after I returned with my NRIC and passport. Why should I have to pay an additional S$210 when the room had already been fully paid for? I found this requirement unreasonable and the lack of flexibility extremely disappointing. What made the situation even worse was that, while I was travelling back home to retrieve my documents, I contacted Agoda for assistance. Agoda then contacted the hotel, and I was informed that the hotel had said my husband would be allowed to check in. This directly contradicted what I had been told by the staff in person. Why was I refused this option earlier, only for the hotel to apparently tell Agoda otherwise? When I returned to the hotel with my documents, the staff also denied having made the earlier requests and did not acknowledge on these ridiculous arrangements. The entire experience was stressful, inconvenient and completely unnecessary. My elderly parents-in-law had travelled from Johor early in the morning, yet they were expected to wait in the lobby because of an issue that could potentially have been clarified during my initial phone call. I understand that hotels have identification policies to follow. However, guests deserve clear information, consistent communication and reasonable assistance, especially when the room has already been paid for and the guest has made an effort to confirm the arrangements beforehand. The biggest disappointment was not simply the identification requirement, but the inconsistent explanations, the refusal to consider reasonable alternatives, and the lack of accountability afterwards. I hope the hotel management takes this feedback seriously and improves both its communication and customer service. Based on this experience, I would think twice before booking this hotel again.
sazThe hotel's location is fantastic, and it was decent enough for a short stay when we spent most of our days out exploring. However, there were quite a few things that could have been better. The room itself was quite cramped but understandable... the bathroom was especially uncomfortable. There was barely any room to move around the shower. It was so tiny that even lifting my arms to shampoo my hair meant hitting the walls and shower door. It was manageable for a short stay, but definitely not the most comfortable experience. The breakfast was, unfortunately, pretty mediocre. Some items were acceptable, but others weren't particularly enjoyable to eat. The biggest disappointment, however, was the shampoo provided by the hotel. After our flight and travelling, my partner and I were looking forward to a refreshing shower. The moment I pumped the shampoo onto my hand, I noticed a very strong smell reminiscent of mosquito repellent. I initially assumed it might have been an unusual eucalyptus scent, so I gave it the benefit of the doubt and proceeded to use it. Unfortunately, after showering and drying my hair, both my partner's and my hair were left extremely dry, frizzy, and damaged! We hadn't used any other hair products in the shower, so the shampoo was the most likely culprit. The condition of our hair was genuinely shocking. I ended up having to purchase Dove Ultra Repair shampoo and conditioner from a nearby store, then spend almost an hour deep-conditioning my hair that night just to get it back to something resembling normal. This was an incredibly unpleasant experience, and I really hope the hotel reviews the quality of its toiletries. Another issue was the lifts. They were incredibly stuffy and became very crowded, so better lift management would certainly improve the guest experience. On the positive side, the location was excellent, and I appreciated the quick and efficient check-out process. Overall, the hotel was adequate as a place to sleep while exploring the city, but the cramped facilities, underwhelming breakfast, crowded lifts, and especially the shampoo experience left a lot to be desired. I would strongly encourage the hotel to review the quality of its toiletries and consider improvements to guest comfort.
