Shosho ARI really enjoy Auntie Anne’s, but I had a disappointing experience on Thursday, 2 April 2026 around 5:30 PM. A plump boy/guy made me and the customer ahead of me wait to order while he talked to his two female colleagues, repeatedly saying ‘I know where you’re coming from.’ It took almost 5 minutes as we stood there watching him talk. Because of this, I had to wait longer than necessary, and he even forgot to give me a stick for my Eclair Stix. I understand that casual conversation at work is normal, especially during downtime or while waiting for pretzels to cook. However, when customers are waiting, service should come first. Conversations can continue after attending to customers. I hope this can be improved, as I really enjoy your products and would like to continue having a good experience. Thanks
Yhuva Vendiiraordered the chicken cheese dog but got the chicken pretzel dog instead. checked back the receipt & the cashier ( male ) put in the wrong order.
Beatrix Chanethan served us today and was extremely warm and friendly. he made buying the pretzels sweeter. pls give him a raise!!
