I ordered the spicy aroma 2 pc set. Even though it was quite empty, it took a while for the buzzer to buzz before I was called to the counter, only to have the lady show me two miserably small black looking drumsticks She asked me if it was ok as it would need 15 more minutes for them to fry the thigh. My response was one of shock — to think that that was what I paid 10.80 for. I asked to have one changed to a non spicy thigh which she then told me I can’t as the price was different. I decided to take one of the drumstick as my son and I were hungry and wait for the thigh. I thought the drumstick was dark probably because it was the special spicy aroma marinated. But when the other thigh was ready, it didn’t look as dark, which meant the drumsticks originally offered to me could have been fried 5 times over. I almost wanted to give 1 star for it, but it’s redeemed because it was still quite flavorful and juicy. (Though my husband would probably say it is very salty. )
I love A&W food. Thanks to return back to Singapore after you exit Singapore some years back, I have been missing you and your fish burger and Mozza burger is my favorite meal of all.
The fried chicken is nice. Service staff are mostly part timers, HR need to give proper customer service to let staff know the importance of serving diners. Service industry has been lack of good smiling service for the recent years across all industry. The food is overall nice, I also love the beef burger and their root beer flood. ⚠️They do serve ice upon request, that’s great! Their curly fries is also one of their signature. Overall still a good place to dine.